Service design consultant (user experience designer)

Ottawa, Ontario Province

whatjobs 1 day ago

Description

SERVICE DESIGN CONSULTANT (User Experience Designer)Job ID: 51016Job Category: Project ManagementDivision & Section: Transportation Services, Policy Data & Strategic InitiativesJob Type & Duration: Permanent, Full-TimeAffiliation: Non-UnionQualified List will be established to fill permanent and temporary positions.Number of Positions Open: 1Posting Period: 18-FEB-2025 to 11-MAR-2025Job SummaryWe are seeking an experienced User Experience (UX) Designer to join the MOVE digital product team. MOVE is an internal web application and data platform used by hundreds of City staff to make sense of vehicle, cyclist, and pedestrian traffic volumes and collisions. Our goal is to empower City staff with data to make better, more proactive decisions so that Toronto's transportation network is safe, efficient, and equitable for all.You’ll join a product manager, three web developers, and a data engineer to build and support a growing ecosystem of data visualization and data management tools. We’re looking for candidates with a strong research mindset and a solid user interface design skillset to support our growing product delivery team in designing high-impact, highly functional, and delightful tools.We leverage human-centered design practices to deliver tangible impact to those living in the largest city in Canada. We work with modern open-source technologies, in the open (on GitHub!).Job ResponsibilitiesYou will own research, design, and user testing. We envision this role to be roughly distributed between UX research (~40%), UI/UX design (~40%), and service design (~20%); although activities will vary depending on project needs.Represents the voice of the userPlans, organizes, and conducts user research to identify and understand internal and external user groups.Conducts user research to understand how Transportation Services staff use transportation data for project, policy, and design decisions.Conducts user research to understand user needs, pain points, and opportunities.Produces high-quality artefacts to communicate and socialize research insights.Collaborates with UX and service design teams across the organization to share research insights.Owns the product design lifecycle from discovery to shipping high-impact, functional, and delightful tools and experiencesSynthesizes complex user research findings for solution definition and prototyping.Collaborates closely with product manager and web developers to take solutions from design, prototype, test, to implementation.Participates in the design of all aspects of the user experience (e.g. user interface (UI) design, UX writing, content design, information hierarchy, accessibility, colour theory).Produces prototypes, wireframes, and high-fidelity design mockups.Embeds service design, user experience (UX) and lean concepts into the product lifecycle, including rapid prototyping and user testing.Plans and facilitates co-design sessions.Builds, maintains, and implements a design system and standards, coordinating with corporate standards as appropriate.Designs back-office processes and policies to support data lifecycles.Uncovers and addresses usability issues and continuously improves existing toolsMaps user-centered current state to identify opportunities to improve the end-to-end user experience of existing tools.Conducts usability testing to facilitate tight feedback loops from development to delivery.Collaborates with the product manager to inform product strategyChampions user-centered design principlesParticipates in knowledge-sharing initiatives across the organization to raise awareness and acceptance of user experience and service design methodologies and benefits.Incorporates user-centered design methodologies in the development of programs, tools, and policies.Introduces new and innovative perspectives to the City of Toronto’s design practice through the application of industry best practices.Key QualificationsPost-secondary education in a related discipline (e.g. human-computer interaction, industrial design, interaction design, information studies, engineering, psychology, social sciences) OR an equivalent combination of education and practical experience.Extensive experience working as a key member of a collaborative, multi-disciplinary digital product team.Considerable experience conducting user experience research through a variety of research methods and techniques (user research, usability testing, surveys, jurisdictional scans) and producing research artefacts and design documents (e.g. personas, journey maps, storyboards, ecosystem maps, service blueprints, flowcharts, wireframes, prototypes, mockups).Considerable experience in user interface and user experience (UI/UX) design of production web applications.Considerable experience using software tools to facilitate research and design (e.g. Sketch, Figma, Slack, Adobe Creative Suite, Axure, Balsamiq, InVision, Mural, Miro).Considerable experience with design and workshop facilitation.Excellent written and oral communication and interpersonal skills.Ability to work independently with a high level of self-direction.Knowledge of the following will be an asset in this role.A strong research and validation mindset.Knowledge of inclusive and accessible design practices.Knowledge of web accessibility standards (WCAG).Knowledge of agile methodologies.Knowledge of iterative design and development.Knowledge of service design.Knowledge of transportation planning.Experience with map-based applications.Experience with geospatial data applications.Experience with complex data visualization.Experience with transportation data.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
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Salary

100.000

Characteristics

Company
City of Toronto
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